Free Shipping?
The “free shipping” offer applies to orders that are eligible for free shipping and total over $74.97 (e.g., three DVDs or more). “Qualify” means the item is eligible for free shipping. All DVDs, Maintenance Workout and Sifu Slim products are considered eligible. If you order only qualified items and the amount totals over $74.97, you qualify for free shipping.
How do I amend an order?
Once order has been ordered, please send email. For those who purchased through Amazon or ebay or another vendor, you will have to abide by the policies at the company you order through. Please note that once an order has begun processing or has shipped, the order may no longer be changed.
How do I track my order?
If you purchased through Amazon or ebay or another vendor, you will have to abide by the policies at the company you order through. See distributors’ website for tracking an order.
My order never arrived.
If you purchased through Amazon or ebay, you will have to abide by the policies at the company you order through. Backordered items are those which suppliers are unable to predict when they will have more in inventory. They will be able to ship those items as soon as they have them in stock.
How do I return an item?
All DVD, Flash Drives, and all Sifu Slim product sales are final. No returns or exchanges on these items are accepted. Exceptions may apply when products are ordered via a website which has different return policies.
DVD with Problems
If your DVD skips, freezes or won’t play,
always do two things before contacting us:
1. Try cleaning the DVD disc. Even a single finger print smudge may cause a problem on some players. Here is how to clean your DVD disc:
If you experience problems when playing a disc, try to correct them with a simple cleaning.
Do not use strong cleaners, abrasives, solvents, or acids. With a soft, lint-free cloth, wipe gently in only a radial direction (a straight line between the hub and the rim). Since the data is arranged circularly on the disc, the micro scratches you create when cleaning the disc (or the nasty gouge you make with the dirt you didn’t see on your cleaning cloth) will cross more error correction blocks and be less likely to cause unrecoverable errors.
Don’t use canned or compressed air, which can be very cold and may thermally stress the disc.
For stubborn dirt or gummy adhesive, use water, water with mild soap, or isopropyl alcohol. As a last resort, try peanut oil. Let it sit for about a minute before wiping it off.
There are commercial products that clean discs and provide some protection from dust, fingerprints, and scratches. CD cleaning products work as well as DVD cleaning products.
If you continue to have problems after cleaning the disc, you may need to attempt to repair one or more scratches. Sometimes even hairline scratches can cause errors if they just happen to cover an entire error correction (ECC) block. Examine the disc to find scratches, keeping in mind that the laser reads from the bottom. There are essentially two methods of repairing scratches: 1) fill or coat the scratch with an optical material; 2) polish down the scratch. There are many commercial products that do one or both of these, or you may wish to do it yourself with polishing compounds or toothpaste. The trick is to polish out the scratch without causing new ones. A mess of small polishing scratches may cause more damage than a big scratch. As with cleaning, polish only in the radial direction. Libraries, rental shops, and other venues that need to clean a lot of discs may wish to invest in a commercial polishing machine that can restore a disc to pristine condition after an amazing amount of abuse. Keep in mind that the data layer on a DVD is only half as deep as on a CD, so a DVD can only be repolished about half as many times.
2. Try playing the disc on another player. Even if all your other discs play just fine on your DVD player you still can have problems with certain disc. The only way to know if the problem disc is defective is to test the problem disc on another player. Never assume that because your other disc plays fine, the problem must be the disc. About 90 percent of all the discs sent back test just fine, so always test any problem DVD on another player.
Premixes don’t work or have problems?
If the normal program plays fine and you are only having a problem with your premixes, then the problem is with your player. A premix is just a computer script that tells your player what to play next. It is impossible to not have a problem with the regular “Play” program and to just have a problem with the premix. When this happens the problem is with your DVD player’s firmware. We find about 3% to 5% of DVD players will have some problems playing premixes. In most cases the problems are minor, but in others the premix will not play at all.
International Shipping
Import Taxes and Fees
International orders may be subject to customs fees, import taxes, duties, or other fees imposed by your government. These fees can be high. Maintenanceworkout.com does not charge these fees and we have no control over the amount of the fees. Such fees are your responsibility and are not included in the shipping charges quoted to you. Please contact your customs office for information about additional fees. Once an order ships, customer is responsible for all charges even if they refuse shipment.
Will these DVDs work in my country?
Yes, our DVDs are encoded to play in all regions. We sell our DVDs all over the world and our clients play them without any problems. Our DVDs will play in every country and on all NTSC and PAL systems.
Do you ship to my country?
If your country is not in the dropdown menu of available countries on the sites which carry our products, unfortunately we will not be able to ship to your country at this time.
What are my payment choices?
During the checkout process you may choose any of the current payment options and continue to place your order. Please note that our distributors will not ship your order until they receive payment from you. All payments must be made in funds accepted by our distributors.
When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. Your order will be shipped shortly after your payment is received. International customers are responsible for any and all import taxes and related fees. Most orders usually ship the next business day after order has been placed, but no guarantee is implied.
What is the return policy?
Please see our Terms & Conditions for complete details regarding our return policy.
